Settling into Jakarta as an expat family involves a lot of ground to cover quickly: finding a home, arranging visas, setting up utilities, hiring staff, and navigating a new city. This contact list brings together the key numbers and providers that expats in South Jakarta find most useful. Details were correct at publication; always verify directly before making arrangements.
For a broader picture of what life costs in Jakarta, the cost of living guide for Jakarta covers housing, transport, school fees, and everyday expenses in detail.
Residential Real Estate
The agents below specialise in expat housing across South Jakarta, including the Pondok Indah, Kemang, and Cipete areas. Most rental searches for expat families start with these contacts.
Savills Indonesia
Kevin Murtagh, President Director
WhatsApp: +62 811 1900 633
Office: +62 21 2932 9380
Colliers Indonesia – Residential Services
Lenny Sinaga
WhatsApp: +62 815 1149 4630
Office: +62 21 3043 6888
Knight Frank Indonesia
Prime residential rentals and sales
WhatsApp: +62 811 9771 080
Office: +62 21 570 7170
Jakarta Luxury Homes
High-end expat rentals (houses and apartments)
WhatsApp: +62 819 1199 9318
Email: sales@jakartaluxuryhomes.com
Relocation Companies
Relocation companies handle the administrative and logistical side of moving to Jakarta, including visas, KITAS (residence permit), settling-in orientation, and household goods.
EMC Relocations
Visas, KITAS, settling-in services
WhatsApp: +62 811 1310 888
Crown Relocations Indonesia
Immigration, orientation, household moves
WhatsApp: +62 811 144 1818
Temporary Accommodation
Most families spend two to six weeks in serviced accommodation while their permanent home is arranged. The option below is well positioned for South Jakarta.
InterContinental Residence Jakarta Pondok Indah
Serviced residences connected to Pondok Indah Mall, close to international schools in South Jakarta
WhatsApp (reservations): +62 811 1222 330
Phone: +62 21 3950 7355
Email: reservation.icjakarta@ihg.com
Home Services and Utilities
Air conditioning servicing, water delivery, and general maintenance are regular expenses for expat homes in Jakarta's climate.
AC Servicing – Cooltech AC Jakarta
WhatsApp: +62 812 9090 9096
Drinking Water Delivery (19L gallons)
WhatsApp: +62 812 9000 8888
Handyman (Tukang) – Pak Budi
WhatsApp: +62 812 8466 7721
Domestic Staff
Live-in helpers and dedicated drivers are common arrangements for expat families in Jakarta. Typical salary ranges at time of publication are included for reference; actual rates vary by experience, role, and specific agreement.
Helpers / Maids
Live-in arrangements are standard. Typical salary: IDR 2.5–4.5 million per month. One day off per week is the norm.
Drivers
Many families hire a full-time or part-time driver rather than driving independently in Jakarta traffic. Typical salary: IDR 4.5–6.5 million per month, excluding overtime and fuel.
Driver Jakarta Services
WhatsApp: +62 811 8222 199
Internet Providers
The main residential internet providers serving South Jakarta are listed below. Coverage and availability varies by area, so it is worth checking which providers service your specific address before signing a contract.
Biznet
WhatsApp: +62 811 9696 696
First Media
WhatsApp: +62 811 8190 090
IndiHome
WhatsApp: +62 811 6147 147
Electricity, Water, and Mobile
Electricity in most Jakarta homes runs on a prepaid token system, topped up via ATM, mobile banking, or convenience stores. Water is billed monthly through the building or local provider.
A KITAS (residence permit) is required to open a local bank account; allow for one or two branch visits. For mobile phone plans, a passport is required for SIM registration. Telkomsel offers the widest national coverage; XL is a strong value alternative.
Pets
Importing pets into Indonesia involves documentation, quarantine procedures, and careful coordination. The contacts below handle both import logistics and ongoing veterinary care.
Pet Import – Groovy Pet Transport
WhatsApp: +62 812 1000 0099
Vet – Groovy Vet Care Kemang
WhatsApp: +62 811 9911 180
Transport
Most expats in Jakarta rely on ride-hailing apps or a private driver for day-to-day travel. Self-driving is possible but Jakarta traffic is dense, road markings can be inconsistent, and parking is limited in many areas.
Grab
Best for private cars and longer trips
Gojek
Strong for short trips and motorbike rides (ojek)
Bluebird Taxi
The most trusted metered taxi option in Jakarta; recommended when ride-hailing is not available
Healthcare and Emergencies
Private hospitals in South Jakarta are well equipped and widely used by expat families. For a full guide to hospitals, health insurance options, and medical evacuation, see the healthcare guide for expats in Jakarta.
RS Pondok Indah Hospital Group
Locations: Pondok Indah, Puri Indah, Bintaro
Phone: +62 21 765 7525
Siloam Hospitals
Multiple Jakarta locations
Phone: 1-500-911
Private Ambulance – SOS Medika
WhatsApp: +62 811 8500 999